Contact
This page provides information on how to get in touch with the RWAPool team and community for support, feedback, and collaboration.
Support Channels
Help Center
The rwapool.xyz Help Center is the primary resource for self-service support:
- Knowledge Base: Extensive articles and guides
- Video Tutorials: Step-by-step visual instructions
- FAQs: Answers to common questions
- Troubleshooting Guides: Solutions to known issues
The Help Center is available 24/7 and is regularly updated with new content.
Discord Community
Join our Discord server for real-time support and community interaction:
- #support Channel: Get help from the community and support team
- #general Channel: Discuss RWAPool and related topics
- #announcements Channel: Stay updated on important news
- #governance Channel: Participate in governance discussions
- #developers Channel: Technical discussions and support
Discord support hours:
- Monday to Friday: 9:00 AM - 8:00 PM UTC
- Saturday and Sunday: 10:00 AM - 6:00 PM UTC
Email Support
For private inquiries or complex issues, contact our support team via email:
- General Support: [email protected]
- Technical Support: [email protected]
- Security Issues: [email protected]
Email response times:
- Standard inquiries: Within 24 hours
- Complex issues: Within 48 hours
- Security-related: Within 4 hours
Social Media
Reach out to us on social media platforms:
- Twitter: @RWAPool
- Telegram: t.me/RWAPool
- LinkedIn: linkedin.com/company/rwa-pool
While we monitor these channels, please use dedicated support channels for urgent issues.
Feedback and Suggestions
Feature Requests
Have ideas to improve RWAPool? Submit feature requests through:
- The #suggestions channel on Discord
- Community calls (announced on Discord and Twitter)
All feature requests are reviewed by the product team, and popular requests are added to the development roadmap.
Bug Reports
If you encounter a bug or technical issue:
- Submit a detailed report through the Bug Report Form
- For critical issues, email [email protected]
When reporting bugs, please include:
- Steps to reproduce the issue
- Expected behavior
- Actual behavior
- Screenshots or videos (if applicable)
- Device and browser information
- Transaction hash (if applicable)
User Research
Participate in shaping the future of RWAPool:
- Participate in usability testing sessions
- Join Discord community calls
- Complete user surveys
- Join focus groups and interviews
Participants often receive rewards in RWA tokens for their valuable input.
Business Inquiries
Partnerships
For partnership opportunities:
- Email: [email protected]
We're interested in partnerships related to:
- Asset origination and tokenization
- Technology integration
- Distribution and marketing
- Research and development
- Education and content creation
Community Engagement
Community Calls
Join our regular community calls to interact with the team:
- Monthly Community Call: First Tuesday of each month at 4:00 PM UTC
- Governance Call: Every two weeks on Thursday at 5:00 PM UTC
Calls are announced on Discord and Twitter.
Ambassador Program
Yet to be announced
Support Hours and Response Times
| Support Channel | Hours of Operation | Expected Response Time |
|---|---|---|
| Help Center | 24/7 | Self-service |
| Discord | Mon-Fri: 9AM-8PM UTC Sat-Sun: 10AM-6PM UTC | 15-30 minutes |
| 24/7 monitoring | 24-48 hours | |
| Social Media | Monitored during business hours | 24 hours |
Feedback on Documentation
If you have suggestions for improving this documentation:
- Email your feedback to [email protected]
We continuously improve our documentation based on user feedback and appreciate your contributions.